Shipping Information
Last updated: January 2024
Shipping Methods & Times
Free Standard Shipping (Orders $50+): 5-7 business days within Canada, 7-10 business days to US
Standard Shipping: $9.99 within Canada, $14.99 to US - 5-7 business days within Canada, 7-10 business days to US
Express Shipping: $19.99 within Canada, $24.99 to US - 2-3 business days within Canada, 4-6 business days to US
International Shipping: Varies by location - Contact us for rates and estimated delivery times
Processing Time
In-Stock Items: Orders are typically processed and shipped within 1-2 business days
Custom Orders: Please allow 2-3 weeks for custom pieces to be handcrafted before shipping
Holiday Seasons: Processing times may be extended during peak seasons. We'll notify you of any delays
Order Confirmation: You'll receive an email confirmation with tracking information once your order ships
Shipping Locations
Canada: We ship to all provinces and territories across Canada
United States: We ship to all 50 states
International: We ship worldwide! Contact us for specific rates to your country
Local Pickup: Available in Victoria, BC by appointment - contact us to arrange
Packaging & Protection
All jewelry is carefully packaged in protective materials to ensure safe delivery
Items are shipped in branded FaeLight Crafts packaging, perfect for gifting
Fragile items receive extra padding and 'Handle with Care' labels
We use eco-friendly packaging materials whenever possible
Shipping Costs
Free shipping on orders over $50 CAD within Canada and US
Shipping costs are calculated at checkout based on your location and chosen shipping method
International shipping rates vary by destination and package size
Any applicable duties, taxes, or customs fees are the responsibility of the recipient
Important Notes
- Orders are processed Monday through Friday, excluding holidays
- Shipping times are estimates and may vary due to weather or other factors beyond our control
- We are not responsible for delays caused by postal services or customs
- Please ensure your shipping address is accurate - we cannot be responsible for packages sent to incorrect addresses
Tracking Your Order
- You'll receive a tracking number via email once your order ships
- Track your package directly through Canada Post or your local postal service
- Contact us if you haven't received tracking information within 3 business days
- For international orders, tracking may be limited once the package leaves Canada
Have Questions?
If you have any questions about our shipping policies or need clarification on anything, please don't hesitate to reach out. We're here to help!
Contact Us