30-Day Return Window: You have 30 days from the date of delivery to return items for a full refund

Easy Returns: We want you to love your jewelry! If you're not completely satisfied, returns are simple and hassle-free

Condition Requirements: Items must be in original condition, unworn, and in original packaging

Custom Orders: Custom and personalized items cannot be returned unless there's a defect or error on our part

Ready-to-ship jewelry in original condition and packaging

Gift items with original receipt or order number

Items with manufacturing defects - we'll cover all return shipping costs

Wrong items sent - we'll arrange immediate exchange and cover all costs

Custom or personalized items (unless defective or incorrectly made)

Items worn or damaged by the customer

Items without original packaging or tags

Items returned after 30 days from delivery date

Contact Us First: Email us at faelightcrafts@gmail.com with your order number and reason for return

Return Authorization: We'll provide a return authorization number and instructions

Package Securely: Use original packaging when possible, and pack items carefully to prevent damage

Ship Back: Use the prepaid return label we provide (for defective items) or ship at your expense

Refund Timeline: Refunds are processed within 3-5 business days after we receive your return

Original Payment Method: Refunds are issued to the original payment method used for purchase

Return Shipping: Customer pays return shipping unless the item was defective or incorrectly sent

Inspection Period: We may take 1-2 business days to inspect returned items before processing refund